We are here to help
You must be using a computer to successfully join any Convention event. You can not attend any event successfully via your phone.
Before getting started let’s be sure that you are using Google Chrome as a browser. Go to https://www.google.com/chrome to download now.
CLICK HERE TO GO TO THE SOCIO APP GUIDE
I joined the session and Socio recognized my computer’s camera and microphone and I am having issues with my microphone and/or camera. Can you help me?
To help you troubleshoot issues in the video room, click here.
Or follow the steps listed below to resolve.
First, let’s make sure you have allowed access to your camera. If you are using Google Chrome, click on the lock to the right of the URL box seen in the screenshot below. You will see a microphone and camera. Click the down arrow and select allow.
Still not working? Next try clearing cache and cookies. Watch this video here to learn how on Google Chrome: https://youtu.be/RUsouNnVqww?t=16. Once you’ve successfully cleared them both, try refreshing your page and trying your camera and microphone in SOCIO again.
